No Keyboard When Submitting an Absence Report
Due to a rare hardware incompatibility, some caregivers may experience an issue where the on-screen keyboard does not appear, preventing them from submitting an absence report.
There is a workaround that allows the users to circumvent this issue:
Tap on the ‘Help’ option top left
A window will appear confirming the 'No Keyboard’ issue.
Tap the ‘Continue’ option and window will appear allowing the absence to be submitted.
![](https://storage.crisp.chat/users/helpdesk/website/6a8336078ab33000/img339c4bc55168-1_17odnf4.jpg)
There is a workaround that allows the users to circumvent this issue:
Tap on the ‘Help’ option top left
A window will appear confirming the 'No Keyboard’ issue.
Tap the ‘Continue’ option and window will appear allowing the absence to be submitted.
![](https://storage.crisp.chat/users/helpdesk/website/6a8336078ab33000/img339c4bc55168-1_17odnf4.jpg)
Updated on: 05/12/2023
Thank you!